iPTiVi refund policy

Cancellation

Customers can review subscription status and use the billing experience associated with their subscription to manage billing details or cancellation. Cancel before the next renewal to avoid the next recurring charge. A cancellation normally takes effect at the end of the current paid billing period, so access to paid features may continue until then.

Refund eligibility

Cancellation does not automatically create a refund, and iPTiVi does not promise prorated refunds for unused time in a billing period. iPTiVi may issue a refund for a duplicate charge, a verified billing error, or another situation required by applicable law.

To request a billing review, email support@iptivi.app with the account email, charge date, and a description of the issue. Do not send full payment card details. Requests are reviewed against the subscription and payment record; approval is not guaranteed for ordinary cancellation or unused time.

Processing

Approved refunds are submitted through Stripe to the original payment method where possible. The time for the credit to appear depends on the payment provider and financial institution. Free plans and charges that were never completed are not eligible for a refund.

Before subscribing

• Review the plan description and billing interval before confirming payment.
• Confirm that the iPTiVi features you need are available for your account, device, and region.
• Keep the subscription email and billing confirmation available for any future billing request.