Get help
Contact iPTiVi
Contact iPTiVi at support@iptivi.app for account access, source connections, billing, privacy requests, and service questions from your account.
Verified support: support@iptivi.app
Verified support path
For account access, billing, privacy requests, or iPTiVi service questions, email support@iptivi.app. This is the public support channel for the iPTiVi service.
What to include in a request
- The email address on your iPTiVi account, without sending a password or payment details.
- The page, device, app, or source connection where you need help.
- The time of the problem and any non-sensitive error text that appeared.
Account and billing questions
Signed-in customers can review account and subscription status in the account area. Billing changes are handled through the billing experience associated with the subscription.
If you cannot access your account or need help with a billing record, email support@iptivi.app from the account email where possible. Do not send a password, payment card number, or secret source credentials.
Source and app questions
For a source’s own availability, terms, or player requirements, check the source or app provider directly. iPTiVi can organize the connection, but it does not control third-party service availability.